Hi Tom,

Thanks for replying and sorry for delayed response.

SFC scan and DISM scan will detect if any of the system files are missing or corrupted and will replace the same to enhance and resolve the system issues on the PC.

Run SFC scan and DISM scan on the PC by following the steps below and check if the issue is resolved.

SFC scan is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash.

Windows corruption errors may prevent Windows updates and service packs from installing. For example, an update might not install if a system file is damaged. The DISM scan or System Update Readiness tool may help you to fix some Windows corruption errors. 

Step 1: Open an Administrator command prompt window by

1. Press Windows logo + X keys on the keyboard and select Command Prompt (Admin) option.
2. Click on Yes and continue. Provide administrator password if prompted.
3. Check if it says Administrator: Command Prompt at the top of the command prompt window.

Step 2: Type the following commands in the CMD Prompt:

            Dism.exe /online /cleanup-image /scanhealth

            Dism.exe /online /cleanup-image /restorehealth

            sfc /scannow

Step 3: Close the command window and check if the issue is resolved.

Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.